Paul M Dbh

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Verified Reviewer
| map-marker Indianapolis, Indiana

Need help to correct my issue

When installing the backglass i pulled off what i thought was tape but apparently its a connection for the no. Of players and the score display? The sounds and games work great! Can i buy another backglass separately or can i send this one back and it all at my expense? What should i do? Just wanna fix my mistake! Thank you for any help u can provide!!!
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User's recommendation: Yes 100% I LOVE THE GAME!!! I'm not sure who digs it more? The kids or adults?

Christophe B Uaq

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Verified Reviewer

CTR board on Legends Ultimate

Original review Jan 04, 2024
Hello, I have a "Legends Ultimate" arcade machine. Recently, all buttons and joysticks no longer work. I think it comes from the "CTR board". I want to buy one, but I live in France. How can I do it? The site atgames.net (for France) is down. Have you an other adress for buy a "CTR board" on Legends Ultimate (300 games) for FRANCE ? Thank you. Sincerely Christopher
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Preferred solution: Deliver product or service ordered

1 comment
Christophe B Uaq

Hello, the site atgames.net is down. Have you an other adress for buy a "CTR board" on Legends Ultimate (300 games) for FRANCE ? Thank you.

Anonymous
map-marker Philadelphia, Pennsylvania

Log in credentials no longer recognized

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In addition it is exceedingly difficult to contact this organization to find out why my log in credentials are suddenly not recognizable. Glitchy website. Online forms do not submit after filling them out. No choice but to put a block on the merchant via my credit card company. Im getting billed but I cant log into cancel my subscription. No answer on the company phone line. Just directly to vim. Extremely poor service. Would not recommend.
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User's recommendation: Don’t buy the subscription service

Paul M Dbh

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

.i have back glass issues

I'm not mad because it's my fault! When installing the back glass I unfortunately pulled of what I thought was tape but it was the wire for the backboard witch doesn't light up! The sound and, playfield works great!! Can u tell me how to repair this problem or if possible can I buy just a backglass without buying another without purchasing the whole game? Thank you for your time and any help you can provide!!!
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User's recommendation: 100%

Paul M Dbh

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

.i have back glass issues

When ìnstalling the backglass I pulled off what I thought was tape!! That's why the backglass doesn't light up! Can I buy just the backglass? Please help me if you can!!
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Paul M Dbh

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

.i have back glass issues

I'm not making a complaint! Jus wanna know what I can do to resolve my issue? Can get a new backglass box without buy a new machine? Please let me know!!! Thank you for your time and any help u can provide!!!
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Jamie a Trn

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Verified Reviewer

Cancel subscription

I'm being charged $20 a month and want it to stop can't find any where to cancel. Stop taking my money
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Loss:
$500

Preferred solution: Cancel my subscription or whatever it is why y'all taking $20 a month from me

Anonymous
map-marker Pittsburgh, Pennsylvania

Over billed

I purchased the AtGames Ultimate HD for the $459 special via pre-order and was over-billed @ $499. I paid the invoice in order to get the item to ship and disputed it via a ticket. I have yet to get a response, 3 weeks later. I would advise anyone to stay away from this company until they step up their customer service game.
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User's recommendation: I purchased the AtGames Ultimate HD for the $459 special via pre-order and was over-billed @ $499. I paid the invoice in order to get the item to ship and disputed it via a ticket. I have yet to get a response, 3 weeks later. I would advise anyone to stay away from this company until they step up their customer service game.

Genora Axa
map-marker Grand Rapids, Michigan

Purchase game

Updated by user Oct 28, 2023

I want to purchase ledgends ultimate arcade machine.

Original review Oct 13, 2023
Wants to purchase ledgends ultimate arcade machine. Want the discount price of 459.00. Please respond to my request.
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David P Lyi

Thieves and Fraudsters.

Atgames - Thieves and Fraudsters.
Stay away from ATGames. This is the worst company with worthless customer service. Parts will break, things wont work, and you will not get your money back or even a response to your support requests, nor will you get a refund.
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Loss:
$180
Cons:
  • Customer service and product reliability

Preferred solution: Full refund

User's recommendation: Stay away from ATGames.

Gwendalynn Sik

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Verified Reviewer

They stole my money…or at least tried to

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I preordered the legends pinball micro on 11/11/22 and was charged $50. Since then the item is in stock and shipping and they never charged me the balance or sent a tracker. I created a ticket because thats the only way to contact them. 5 days later I get a snarky response saying I never paid the balance and I SHOULD HAVE received an email for the balance. I never received said email and was under the impression from their website that my card would be charged when the item was in stock and ready to ship. Their response was to send a picture proving I paid for it. I never told them I paid for it. I was only asking for the said email so I could pay the balance. 3 days and still no response. This is a *** way to do business. I ended up contacting my bank and they charged back the $50 to my account and are billing Atgames for the $50. I win!
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Loss:
$50
Cons:
  • Steal your money lousy customer service no response

Preferred solution: Full refund

User's recommendation: Don’t buy from Atgames directly. They steal your money

Livia H Bdp

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Verified Reviewer
| map-marker Jersey Village, Texas

Warranty

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PLEASE respond. My Legends Ultimate Arcade - All buttons do not work! My warranty is almost up and I just found there was even an issue that has been an issue for a year! If someone would even return my email from AT GAMES - that would make a HUGE difference in the rating I am giving this company. There is NO phone number to call and emailing seems to not be working either. Going to go and bother Sams club now.
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Loss:
$550
Pros:
  • Great value
Cons:
  • No customer service

Preferred solution: A working unit or my money back.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

Need help

Atgames - Need help
Atgames - Need help - Image 2
I disconnected upper unit to move to new home and reinstalled upper unit to console from top and broke DC power plug and bent USB input. I would love to order those replacement parts if possible or please tell me where and how to order them. Its my fault I just really want my games fired up again. I Miss Them Sad
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Alex A Nyz

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Verified Reviewer
| map-marker Dallas, Texas

Need help sd card upgrade no pop up TF

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tf need help djbvksnkfnalkfnlksnglksnflaknflsemg;lrmelgkmerlkhg;erlmhlerkmhlkremnhlkermhlkemlkhmnerlkhnlekhn
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Preferred solution: sd card help no pop up

User's recommendation: good

larry h Tsq

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Verified Reviewer
| map-marker Sicklerville, New Jersey

Great products - abysmal support

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For christmas, I was gifted a premium pack of pinball tables for atgames pinball. However, once I installed them, it disabled my ability to play all the other pinball games I previous!y purchased! Then after a reset, ALL the games failed. I reached to support@***.com with no replies at all over a month later! None of my friends or family could enjoy the new pinball machine. It's the only time in a year we get together, so it was beyond terrible at games had no support. When they finally did respond, they were unapologetic , and irate that I opened up multiple complaints. Very sad really. Not happy at all. However, the hardware is amazing and very well built. So great product, as long as you never need them. Don't purchase pinball packs from them! Lessons learned.
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Loss:
$24
Pros:
  • Products
Cons:
  • Service

Preferred solution: Apology

User's recommendation: Great machine, but don't ever hope to get any support!

Amy S Mis

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Verified Reviewer
| map-marker Joplin, Missouri

No response from company after purchasing defective product

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The arcade system display never turned on out of the box. The company does not respond to requests for support. Zero response.
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Loss:
$700

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy anything from this company. If it is defective, you are screwed.

About

Summary

Atgames has been on the market since 2001. It was founded in Bermuda. The company was and is intended to provide interactive entertainment products. Those are distributed worldwide, in the countries of the North America and Latin America, Europe, Asia, and Australia. The list of distributors of companys products include such companies as Retro-bit, HB, Hyperkin, Blaze Europe, Millennium, and Tectoy, etc. Atgames designs and develops Consoles, Handhelds, ATARI, Arcade Nanos, Motions as well as Accessories like the Wireless Controllers, etc.. Atgames also creates downloadable mobile games. Among the featured consoles manufactured by the company, there are Sega Master System, Sega Mega Drive, Sega Game Gear and more.

Atgames reviews and complaints

Atgames is ranked 225 out of 1282 in Games and Movies category

Area Served

USA

Payment Methods

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